Baltimore, MD — February 13, 2015
Excelling in all areas of aftermarket performance, The Pete Store was named the 2014 North American Parts and Service Dealer of the Year by Peterbilt Motors Company and PACCAR Parts. “We place a great deal of importance on providing exceptional parts and service support for our customers,” said John Arscott, President and CEO of The Pete Store. “We like to say that we are ‘Bilt for Service. This award is recognition of our people fulfilling our commitment”.
The award was presented to Arscott, along with his sons Jeff and Greg who are also Dealer Principals, during Peterbilt’s annual Dealer Meeting in Scottsdale, Ariz. In addition to the dealer awards, the two-day business meeting included presentations and breakout sessions covering market trends, product and service features, and new dealer/customer technologies.
“The Pete Store continued to embrace the full spectrum of parts, service and support technologies offered through Peterbilt and PACCAR Parts,” said David Danforth, PACCAR Parts General Manager and PACCAR Vice President. “Their focus on increasing parts and service business while also improving efficiency and productivity led to an outstanding absorption rate.”
In addition to the North American Parts and Service Dealer award, The Pete Store was also awarded Best in Class Dealer Group and received six Platinum Oval awards for operational excellence.
“The entire team of The Pete Store takes great pride in their business, the Peterbilt brand and in putting the needs of the customer first,” said Peterbilt General Manager and PACCAR Vice President Darrin Siver. “This shows in their facilities and throughout every area of their operations. They excel at maximizing customer uptime and they take advantage of available training opportunities, including PACCAR MX engine training for their technicians."